ANZ: I Am Here Ambassador Practice Lab

When you’re not sure what to say.
Practice real conversations before they happen. 

Have you ever known what to say, but in the moment, you didn’t say it? 

Whether you’ve completed the Ambassador Certification or are just starting your I Am Here journey, this is your chance to practice real conversations in real time. 

These are the moments where it can get hard.  

You notice someone might not be feeling ok. Or someone approaches you.  You’ve done your I Am Here Self-check and you’re ready to show up as an Ambassador. The conversation starts and then something shifts. 

• You move too quickly to solutions 

• You’re not sure whether to continue to support or refer 

• Someone says, ‘I’m fine’ and you let it go  

• Emotions are high and you don’t know how to respond  

 You’re not alone.  

These moments come up everywhere. At work, at home, and in everyday life. You don’t need to be a mental health expert or a psychologist to handle these situations well. All you need is the courage, confidence, and I Am Here CLEAR skills.  

This isn’t a content session.
It’s a space to practice real conversations in real time. 

Open to current and future Ambassadors. Everyone is welcome.  

Test your instincts in a safe, practical environment. 

You’ll work through the moments that come up again and again.
Test your first instinct. And build simple responses you can use straight away. 

You’ll leave with 

• More courage and confidence to respond when it matters  

• Practical ways to pause and avoid jumping to solutions  

• Clear boundaries for when to stay, refer, or step back  

• Simple language and actions you can rely on  

If this sounds familiar 

‘I knew what to do… but I didn’t do it.’ 

This session is for you.