Psychological First Aid (PFA) Training

Empower your people with trauma-informed skills that make a real difference.

Why it Matters

Psychological First Aid (PFA) gives people the skills to respond with calm, care, and connection in moments of distress. It’s a practical, proven approach used around the world to support mental wellbeing during crisis or change. PFA isn’t about being a counsellor—it’s about being there when it matters. At I Am Here, we make it simple, human, and accessible to all.

How I Am Here Delivers PFA—Simply, Safely

Through the I Am Here Ambassador Pathway; your Team will gain the certified skills to:

  • Recognise when someone may not be feeling ok.
  • Reach out with trust and empathy using CLEAR skills:
    • ◦ Compassion, Listening, Empathy, Acceptance, being Real
  • Respond with meaningful conversations that enable early support
  • Refer safely and confidently to appropriate help, without acting as a clinician

These actions bring Psychological First Aid to life: Peer-led, trauma-informed, and ready for real-world challenges.

More Than Training—It’s Cultural Change

I Am Here PFA training isn’t a one-off session. It’s integrated into your workplace safety culture:

  • Included in induction and ongoing development
  • Aligned with leadership capability and peer-support networks
  • Supported by digital tools, Super Ambassadors, and a dedicated help & support ecosystem
  • Adaptable for remote, regional, or metro Teams

Trauma-Informed. Scalable

This training equips your Team to lead with care, act with confidence, and build environments where everyone feels supported.

Contact Us

Ready to support your Team with certified PFA training? We’d love to hear from you.

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Frequently Asked Questions – I Am Here: Psychological First Aid (PFA)

What is I Am Here: Psychological First Aid (PFA)?
I Am Here: Psychological First Aid (PFA) is a practical, evidence-informed approach to supporting people in moments of distress. It helps individuals respond with calmness, care, and connection, especially during crises or times of change. PFA is not counselling, it’s about being there when someone needs support most.
This training is ideal for anyone in the workplace, including leaders, Team members, and peer supporters, who want to build confidence in supporting others through challenging situations. It aligns with the 2025–29 NSW Mental Health and Wellbeing Strategy for First Responders.
No prior experience is needed. The training is designed for anyone, whether you’re new to mental health conversations or already in a support role. It’s grounded in peer support, not clinical expertise.

You’ll learn how to:

  • Recognise when someone may not be feeling ok
  • Understand common trauma responses
  • Offer Psychological First Aid safely and efficiently
  • Use CLEAR skills (Compassion, Listening, Empathy, Acceptance, being Real)
  • Stay calm and build trust in moments of distress
  • Refer others to appropriate help – confidently and clearly.
  • Protect your own mental health and wellbeing with self-checks and healthy boundaries
While both provide early support, I Am Here PFA is trauma-informed, peer-led, and designed for in-the-moment care, not diagnoses. It’s simple, human, and scalable.
Yes. Participants become I Am Here Certified, demonstrating competency in delivering Psychological First Aid using our CLEAR skillset and referral pathway.

Not currently.

Yes. This training meets PFA requirements under the 2025–29 NSW Mental Health and Wellbeing Strategy for First Responders. It also aligns with psychosocial risk mitigation, leadership development, and workplace mental health frameworks.

I Am Here PFA training can be embedded into:

  • Onboarding and induction processes
  • Leadership development and peer-support initiatives
  • Broader mental health and wellbeing and safety systems

I Am Here: PFA Training is available to you in several formats. Delivered via live virtual webinars, and onsite if location permits. In the coming months, self-paced online modules will also be available.

Live Virtual Webinars

I Am Here: PFA Training is currently delivered over 2x 60 min virtual webinars that occur on the first and 2nd Tuesday of every month.  These are public classes open to participants across organisations.  Private sessions are also available on request.  Contact I Am Here at hello@iamheretribe.com for more details.
Self Paced Online Learning

The I Am Here: PFA Training will be available as a self-paced online module, that may be completed at any time. The eLearning module is interactive, with real world scenarios and reinforcement activities.

Contact I Am Here at hello@iamheretribe.com to register or find out more.

Contact I Am Here at hello@iamheretribe.com

To maintain certification, you will be required to attend a yearly 60-minute virtual check-in session.
Participants receive access to:
  • Digital resources and refresher tools
  • Ongoing support from I Am Here Super Ambassadors